TERMS AND CONDITIONS OF USE OF THE TIGRITO PRO PLATFORM

Last updated: June 4, 2026

These Terms and Conditions of Use (hereinafter, the “Terms”) comprehensively govern access to, registration on, browsing, use, and exploitation of the digital platform named TigritoPro, which application and platform belong to the commercial entity Garcia’s Technology Firm, C.A. These Terms shall govern its broad spectrum, including its mobile application, website, technological interfaces, digital tools, associated systems, and any present or future functionality (hereinafter, the “Platform”).

1. GENERAL PROVISIONS AND OPERATOR IDENTIFICATION

The Platform is unequivocally owned and operated by Garcia’s Technology Firm C.A., a commercial entity duly incorporated under the laws of the Bolivarian Republic of Venezuela, registered with the corresponding Mercantile Registry, and holder of the Tax Information Register (RIF) J-50766038-9, acting as sole owner, administrator, and party responsible for its technological operation (hereinafter, “TigritoPro”, the “Company”, or the “Operator”).

These Terms constitute a legally binding agreement of a civil and commercial nature between TigritoPro and any natural or legal person who accesses, registers on, or uses the Platform (hereinafter, the “User”). The User acknowledges being fully aware, willing, and properly notified through digital media. The main purpose of TigritoPro is digital job-based service intermediation and electronic brokerage, facilitating the meeting of supply and demand for independent services pursuant to Article 152 et seq. of the Commercial Code of Venezuela. Under no circumstances shall the Parties consider this commercial relationship as an employment or direct subordination relationship of any kind, having neither contracted nor having an interest in contracting any third party under the terms and conditions set forth herein.

2. EXPRESS, INFORMED, AND IRREVOCABLE ACCEPTANCE

Accessing, registering on, downloading, installing, or using the Platform by the User implies, without limitation, the express, free, voluntary, informed, notified, and irrevocable acceptance of these Terms. By digitally accepting and processing these terms, the User declares having read, understood, and fully accepted the contents of this document, agreeing to strict compliance therewith. In the event of total or partial disagreement, the User must refrain from using the Platform and may not proceed with registration or use thereof.

TigritoPro may modify, update, or replace these Terms at any time as necessary for legal, operational, commercial, or technological reasons. When such modifications are made, TigritoPro will notify Users at least thirty (30) calendar days in advance via email and/or through pop-ups or mandatory notices within the Platform. To guarantee the principle of unambiguous manifestation of intent provided for in Articles 4 and 12 of the Data Messages and Electronic Signatures Law, the User must click the acceptance button (“I accept the new Terms and Conditions”) upon their first log-in following the update in order to continue using the services.

3. LEGAL CAPACITY AND AGE REQUIREMENT

Use of the Platform is strictly limited to natural persons over eighteen (18) years of age with full legal capacity to contract and bind themselves under the Civil Code of Venezuela. The User declares and warrants under oath that they meet the minimum required age, possess sufficient legal capacity, and that all information provided is true, complete, and up to date.

Registration or use by minors, the use of accounts by unauthorized third parties, and the assignment or transfer thereof are strictly prohibited. TigritoPro may, at any time, require identity verification mechanisms, including official documentation, biometric validation, and technological cross-checks, reserving the right to suspend or cancel accounts in the event of total or partial non-compliance or suspected non-compliance with these conditions.

Informed Consent for Biometric Data: Pursuant to Article 60 of the Constitution of the Bolivarian Republic of Venezuela, the User expressly, previously, and in an informed manner authorizes TigritoPro to collect, store, process, and validate their sensitive personal data, specifically facial or fingerprint biometric patterns. This processing will be carried out for the sole purpose of verifying User identity, mitigating fraud risks, preventing identity theft, and ensuring the safety of the digital community.

4. DEFINITIONS

• User: Generic term encompassing any natural or legal person accessing, browsing, or using the Platform.
• Client User: Natural or legal person requesting, contracting, and receiving services independently through the technological tools of the Platform.
• Provider User: Professional, technician, or autonomous independent contractor (natural or legal person) offering, pricing, and executing their services independently and without subordination.
• Service Order: Digital record and electronic confirmation of a specific service request accepted between a Client User and a Provider User within the Platform.
• Internal Balance: Digital accounting record within the Platform interface reflecting prepaid funds, credits, or commercial transfers of the User. It does not constitute a bank deposit or savings account.
• Commission: Financial remuneration or brokerage fee collected by TigritoPro from the Provider User as consideration for the use of the technological infrastructure and digital intermediation.

5. LEGAL NATURE OF THE PLATFORM AND LABOR PROTECTION

TigritoPro constitutes solely and exclusively a technological platform for digital intermediation and electronic brokerage. The contractual relationship arising from the provision of services is configured directly, bilaterally, and exclusively between the Client User and the Provider User, who shall be solely responsible for the civil, commercial, or technical obligations deriving therefrom.

In strict compliance with the principle of primacy of reality established in Article 22 of the Organic Law on Labor, Workers, and Employees (LOTTT), the Parties expressly acknowledge that TigritoPro is not an employer, partner, representative, proxy, or agent of the Provider User. The Provider User is an autonomous economic agent enjoying complete technical, managerial, and organizational independence; freely setting their schedules, tools, methodologies, and prices, and assuming their own commercial risks. The Platform exercises no subordinating, disciplinary, or supervisory authority over the Provider.

6. REGISTRATION, ACCOUNT, AND STAGGERED PENALTY SYSTEM

The User agrees to provide truthful information, maintain the confidentiality of their credentials, and assume full responsibility for activity conducted from their account (allowing only one account per person). To safeguard security, operational stability, and community reputation, TigritoPro may apply the following progressive penalty system based on mutual disagreement and lawful cause (Articles 1,141 and 1,155 of the Civil Code):

• Level 1 (Formal Warning): Preventive electronic notification advising of detected irregular conduct, granting the opportunity to rectify it.
• Level 2 (15-Day Temporary Restriction): Partial or total limitation of access to operational features of the Platform for fifteen (15) consecutive days.
• Level 3 (90-Day Temporary Suspension): Complete suspension of account access for ninety (90) consecutive days to conduct detailed security audits.
• Level 4 (Definitive Cancellation): Permanent account closure, prohibition of re-entry, and prohibition of creating new related accounts.

Financial Security Audit for Suspected Fraud: In cases constituting Level 4 or when serious indications of financial fraud, forged payment receipts, identity theft, or money laundering exist, TigritoPro will proceed with a temporary suspension of funds disbursement for audit purposes. This internal security measure will extend for a maximum period of ninety (90) banking business days. If, after this period, no formal complaint or criminal investigation has been initiated before the Public Prosecutor’s Office (Ministerio Público), any remaining funds of lawful origin will be returned to the account holder, deducting any commercial damages duly proven to have been caused to the Platform.

7. PAYMENT SYSTEM, ESCROW, AND FINANCIAL REGULATION

TigritoPro implements an automated escrow system to ensure transactional transparency. Funds paid by the Client User are held digitally until correct service execution is confirmed. In compliance with the Law on Banking Sector Institutions and SUDEBAN resolutions, the parties acknowledge that the Internal Balance of the app represents a digital accounting expression of prepaid services and collection mandates.

TigritoPro does not collect public savings, engage in financial intermediation, or extend credit or interest. Its role is strictly limited to acting as a Limited Collection Agent for the Provider User under the commercial mandate framework provided in the Commercial Code, with the Client’s payment being considered releasing once processed by the Platform.

8. PAYMENT METHODS, CASH MANAGEMENT, AND DIGITAL CHANGE

Payments within the platform will be processed through electronic payment gateways, banking systems, or legal tender cash currencies. Pursuant to the Law of the Central Bank of Venezuela and current exchange agreements, benchmark prices set in foreign currency (USD) may be paid by the Client User in Bolivars (VES) at the official exchange rate published by the Central Bank of Venezuela (BCV) at the time of transaction, or in accepted physical currency directly.

When the Client chooses cash payment and a surplus (change) is generated, the following voluntary options shall apply:

1. Direct Change: Physical transaction carried out exclusively between Client and Provider at the time of service. TigritoPro does not intervene nor assume any civil liability for errors or disputes in such delivery.
2. Platform Change: The Provider agrees to receive the physical surplus and authorizes TigritoPro to credit said amount digitally and indexed to the Client’s account as a credit balance for future hirings. The Provider acknowledges and agrees that such surplus will be automatically deducted from their pending accumulated payouts, future withdrawals, or withheld balances.

TigritoPro’s brokerage Commissions shall always be calculated exclusively on the net real value of the contracted service (tax base), excluding amounts for digital change and applicable national taxes (such as VAT or IGTF, as applicable).

9. PROGRESSIVE COMMISSION STRUCTURE AND LEVELS

To incentivize retention and quality, TigritoPro establishes a progressive level system for Provider Users managed through its internal dashboard. Changes or modifications to these rates will be published on the interface at least five (5) consecutive days in advance, guaranteeing the right to information provided in the Constitutional Law of Fair Prices:

Level maintenance depends on continuous metric fulfillment. The impact of voluntary promotional discounts offered by the Provider shall be fully borne by the Provider, with the app commission calculated on the final price actually invoiced.

10. INTELLECTUAL PROPERTY, DISPUTE RESOLUTION, AND JURISDICTION

All software development, interfaces, trademarks, trade names, logos, source code, and graphic material of the Platform are the exclusive property of Garcia’s Technology Firm C.A. under protection of the Industrial Property Law of Venezuela. Provider Users are strictly prohibited from using Client personal data outside the strict scope of the Service Order; any violation shall warrant immediate removal and corresponding criminal reporting for violation of communications privacy (Article 60 CRBV).

For the resolution of any doubt, claim, or controversy arising from the interpretation or execution of these Terms, the Parties agree to submit to a stepped procedure:

1. Internal Amicable Phase: The User shall submit a formal claim to the app’s support department, which shall have fifteen (15) business days to issue a response.
2. Administrative Phase: Voluntary mediation before the National Superintendency for the Defense of Socioeconomic Rights (SUNDDE).
3. Judicial / Mercantile Jurisdiction Phase: Having exhausted the previous instances, the parties select as special, exclusive, and sole domicile the Courts of the Judicial Circuit of the State of Aragua, Bolivarian Republic of Venezuela, expressly waiving any other jurisdiction that might correspond to them by reason of their present or future domiciles.