Terms and Conditions

Last updated 05/05/2026

TERMS AND CONDITIONS OF USE OF THE TIGRITOPRO PLATFORM

Garcia’s Technology Firm C.A.

1. GENERAL PROVISIONS AND IDENTIFICATION OF THE OPERATOR

These Terms and Conditions of Use (hereinafter, the “Terms”) comprehensively regulate the access, registration, browsing, use and enjoyment of the digital platform known as TigritoPro, including its mobile application, website, technological interfaces, digital tools, associated systems and any current or future functionality (hereinafter, the “Platform”).

The Platform is operated by Garcia’s Technology Firm C.A., a commercial company duly incorporated under the laws of the Bolivarian Republic of Venezuela, acting as the owner, administrator and party responsible for the technological operation thereof (hereinafter, “TigritoPro”, the “Company” or the “Operator”).

These Terms constitute a legally binding agreement between TigritoPro and any natural or legal person who accesses or uses the Platform (hereinafter, the “User”).

2. EXPRESS, INFORMED AND IRREVOCABLE ACCEPTANCE

The access, registration, download, installation or use of the Platform by the User implies, without limitation, the express, free, voluntary, informed and irrevocable acceptance of these Terms.

The User declares that they have read, understood and fully accepted the content of this document, undertaking to strictly comply with it.

In the event of total or partial disagreement, the User must refrain from using the Platform.

TigritoPro may modify, update or replace these Terms and Conditions at any time when necessary for legal, operational, commercial or technological reasons.

When such modifications are relevant, TigritoPro shall notify registered Users by email and/or through notices within the Platform.

Continued use of the Platform after such notification shall imply express acceptance of the modifications made.

If the User does not agree with the new conditions, the User must refrain from continuing to use the Platform.

Use of the Platform is strictly limited to natural persons over eighteen (18) years of age, with full legal capacity to contract in accordance with applicable law.

The User declares and guarantees under oath that:

  • They meet the minimum age requirement.
  • They have sufficient legal capacity to be bound.
  • The information provided is truthful, complete and up to date.

The following are expressly prohibited:

  • Registration or use by minors.
  • Use of accounts by unauthorized third parties.
  • Assignment, transfer or sharing of accounts.

TigritoPro may, at any time, require identity verification mechanisms, including official documentation, biometric validations or other reasonable means, reserving the right to suspend or cancel accounts in the event of non-compliance.

4. DEFINITIONS

For the purposes of these Terms, the following shall be understood as:

  • User: Any natural or legal person who accesses or uses the Platform.
  • Client User: User who requests services through the Platform.
  • Service Provider User: Natural or legal person who offers and performs services.
  • Service Provider Company: Legal entity that groups service providers or employees.
  • Employee or Collaborator: Person who provides services under the responsibility of a Company.
  • Service Order: Digital record of a service request within the Platform.
  • Internal Balance: Internal accounting record of funds within the Platform, without banking nature.
  • Commission: Economic remuneration received by TigritoPro for technological intermediation.

TigritoPro constitutes a digital technological intermediation platform that facilitates the connection between Client Users and Service Provider Users.

Under no circumstances does TigritoPro:

  • Provide services directly.
  • Act as an employer, partner, representative or agent of the Service Provider, except in its capacity as collection agent.
  • Guarantee the quality, suitability or result of the services provided.

The contractual relationship arising from the provision of services is established exclusively between the Client User and the Service Provider User, who shall be solely responsible for the obligations arising therefrom.

6. REGISTRATION, ACCOUNT AND USER RESPONSIBILITY

The User undertakes to:

  • Provide truthful, accurate and updated information.
  • Maintain the confidentiality of their access credentials.
  • Assume full responsibility for all activity carried out from their account.

Only one (1) account per User is permitted.

TigritoPro may suspend, limit or cancel accounts in the event of:

  • Fraud or reasonable suspicion of fraud.
  • Breach of these Terms.
  • Operational, legal or reputational risks.

6.1 Escalated Penalty System

In order to protect the security, trust, operational stability and reputation of the Platform, TigritoPro may apply a progressive penalty system to both Client Users and Service Provider Users when conduct is detected that affects the proper functioning of the service, causes economic, legal or reputational harm, or compromises the experience of other Users.

Penalties may be applied through manual review, automated processes, internal validations, reports from other Users, operational audits or any reasonable verification mechanism.

Penalties may be applied progressively or immediately depending on the severity of the offense committed.

Level 1: Formal Warning

Consists of a preventive notification issued by TigritoPro informing the User of detected irregular conduct, granting the User the opportunity to correct it without immediate account restriction.

Level 2: Temporary Restriction of FIFTEEN (15) days

Consists of the partial or total limitation of access to Platform functionalities for fifteen (15) consecutive days, including the inability to receive new services, request new services, withdraw funds or use certain operational functions.

Level 3: Temporary Suspension of NINETY (90) days

Consists of the complete suspension of the account for ninety (90) consecutive days, preventing total access to the Platform while the final review of the case is carried out.

Level 4: Permanent Suspension or Definitive Cancellation

Consists of the definitive closure of the account, loss of access to the Platform, preventive retention of funds when legally applicable, and prohibition from creating new accounts directly or indirectly related to the sanctioned User.

Penalty grounds applicable to Clients and Service Providers

The following conduct, among others, may give rise to penalties:

  • Providing false, incomplete or fraudulent information during registration.
  • Identity theft or impersonation.
  • Use of forged documents.
  • Manipulation of identity or biometric verifications.
  • Creation of multiple unauthorized accounts.
  • Use of third-party accounts without authorization.
  • Attempts at financial fraud.
  • False reports of payments made.
  • Simulation of transfers or nonexistent payments.
  • Misuse of false payment receipts.
  • Money laundering, illegal activities or reasonable suspicions related thereto.
  • Manipulation of ratings, reviews or reputation within the Platform.
  • Threats, harassment, verbal violence, discrimination or abusive conduct toward other Users or the TigritoPro team.
  • Conduct that creates legal or reputational risks for the Platform.
  • Attempts to evade commissions.
  • Making payments outside the Platform with the intention of avoiding economic obligations.
  • Use of the Platform to obtain clients and subsequently close operations outside the system.
  • Repeated breach of outstanding economic obligations.
  • Unjustified and recurrent rejection of already accepted services.
  • Abusive or repeated cancellations without justification.
  • Manipulation of agreed prices after the service has been accepted.
  • Misuse of the claims or refund system.
  • False or fraudulent claims.
  • Improper refund requests.
  • Conduct that affects commercial trust between Users.

Specific grounds applicable to Service Provider Users

In addition to the above, the following may be sanctioned:

  • Failure to appear for a confirmed service without justified cause.
  • Abandonment of a service already started.
  • Unauthorized improper charges.
  • Demanding additional payments not reflected in the service order.
  • Refusing to return previously agreed cash excess amounts.
  • Failure to pay commissions to TigritoPro.
  • Exceeding the debt limits allowed by the Platform.
  • Serious, negligent or dangerous deficient service provision.
  • Conduct that compromises the physical safety of the Client.
  • Unauthorized use of the Client’s personal data.
  • Sharing confidential information obtained within the Platform.

Specific grounds applicable to Client Users

In addition to the above, the following may be sanctioned:

  • Unjustifiably refusing to pay for correctly performed services.
  • False accusations against Service Providers.
  • Abusive use of the claims system to avoid legitimate payments.
  • Requesting services with fraudulent intent.
  • Harassment, threats or mistreatment toward Service Providers.
  • Attempts to obtain free services through deception.
  • Repeated failure to attend scheduled appointments.
  • False reports of alleged non-compliance.

TigritoPro reserves the right to directly apply higher-level penalties when the severity of the conduct so justifies, without the need to exhaust the previous levels.

The final determination of the applicable penalty shall be at the exclusive discretion of TigritoPro, in accordance with its internal criteria for security, compliance, fraud prevention and operational protection.

7. PAYMENT SYSTEM, CUSTODY AND COLLECTION AGENT

TigritoPro may implement temporary fund custody systems (escrow), through which payments made by Users may be held until confirmation of the proper execution of the service.

The User acknowledges that:

  • Held funds do not constitute bank deposits.
  • They do not generate interest.
  • They remain under the technological control of the Platform.

TigritoPro shall act as a limited collection agent of the Service Provider, and payment made through the Platform shall be deemed as made directly to the Service Provider.

8. PAYMENT METHODS AND OPERATIONAL LIMITATIONS

Payments may be made through:

  • Electronic payment platforms.
  • Banking systems.
  • Cash payment methods.
  • Other mechanisms enabled by the Platform.

The User accepts that such systems may depend on third parties, and therefore TigritoPro does not guarantee:

  • Continuous availability.
  • Immediate processing.
  • Absence of technical errors.

8.1 Cash Payments, Change and Management of Excess Amounts

When the Client User selects cash as the payment method, they must previously report within the Platform the amount with which they intend to cover the service before its execution.

TigritoPro recommends that the Client have the exact amount of the contracted service in order to avoid delays, operational disputes or issues related to change.

If the amount delivered in cash is greater than the total agreed value of the service, the management of the excess amount (change) shall be subject to the agreement between the Client User and the Service Provider User, under the following modalities:

a) Direct Change

The Service Provider User physically returns the excess amount to the Client at the time the service is provided.

Under this modality, TigritoPro does not intervene, administer funds or act as an intermediary in the return of the change, as it is a physical transaction carried out directly between the parties and completely outside the operational scope of the Platform.

TigritoPro does not guarantee or assume any responsibility for the delivery, failure to deliver, errors in the calculation of physical change or any dispute arising from such direct return.

Any conflict related to this modality shall be the exclusive responsibility of the Client and the Service Provider.

b) Change via Platform

The Service Provider User may accept that the excess amount delivered in cash be digitally managed by TigritoPro, crediting it as a balance in favor of the Client User’s internal account for future contracting within the Platform.

By accepting this modality, the Service Provider expressly acknowledges that such excess amount must be reimbursed to the Platform and authorizes, from that moment, its automatic deduction from accumulated pending payouts, future withdrawals, retained balances or any other amount that TigritoPro must transfer to them.

Likewise, Platform commissions shall always be calculated on the actual total value of the contracted service and not on the excess amount delivered by the Client.

When the Service Provider User receives an amount greater than the actual value of the contracted service and both parties agree to manage such excess amount through the change via Platform modality, the Service Provider shall be obliged to reimburse both the commission corresponding to the actual value of the service effectively provided and the excess amount received as change.

Accordingly, TigritoPro’s commission shall be calculated exclusively on the real price of the contracted service and not on the total amount delivered in cash by the Client.

Additionally, the excess amount received by the Service Provider must be fully reimbursed to the Platform for subsequent crediting as a balance in favor of the Client.

The Service Provider expressly acknowledges that such reimbursement may be automatically deducted from accumulated pending payouts, future withdrawals, retained balances or any other amount that TigritoPro must transfer to them.

This provision is intended to avoid erroneous interpretations regarding the real value of the transaction, protect the economic rights of the Client, guarantee the correct liquidation of commissions and maintain operational transparency within the Platform.

Disputes related to the return of the excess amount may only be considered within TigritoPro’s formal claims system when the agreement regarding the change modality has been expressly documented in the internal chat history, service order or official Platform records.

In the absence of such record, TigritoPro may reject any claim arising from cash payments related to change or excess amounts.

9. PAYMENTS OUTSIDE THE PLATFORM AND COMMISSION DEBT

If the Client User makes payments directly to the Service Provider outside the Platform:

  • The corresponding commission shall be generated automatically.
  • The Service Provider shall have a maximum period of seventy-two (72) hours to pay it.

In the event of non-compliance:

  • Fund withdrawals shall be blocked.
  • The debt shall be offset against future income.
  • Access to new orders shall be restricted.
  • An initial debt limit of USD $20 shall be established.
  • Once such limit is exceeded, TigritoPro may suspend the account.

Commission evasion constitutes a serious violation.

10. RELEASE OF FUNDS

The release of funds may be carried out automatically, manually or subject to internal validations.

Such release may be affected by:

  • Claims or disputes.
  • Verification processes.
  • Third-party validations.

11. COMMISSION SYSTEM, LEVELS, RATINGS AND DISCOUNTS

TigritoPro may implement Service Provider classification systems based on:

  • Service volume.
  • Ratings.
  • Compliance history.
  • Behavior within the Platform.

Levels may include, for reference purposes: Pro, Advanced, Expert, Legendary.

The User acknowledges that:

  • Conditions may be modified at any time.
  • There is no acquired right to a specific level or commission.

11.1 Service Provider Levels and Commission Structure

TigritoPro may establish a progressive level system applicable to Service Provider Users, with the purpose of encouraging service quality, permanence within the Platform, operational compliance and satisfaction of Client Users.

Each level may determine the applicable commission percentage on services performed, as well as operational benefits, greater visibility within the Platform, priority positioning and other commercial advantages that TigritoPro considers relevant.

The initially established levels shall be as follows:

a) Initial Level

Corresponds to every Service Provider who begins operations within the Platform and has not yet met the minimum requirements to access higher levels.

  • Applicable commission: TWELVE PERCENT (12%).

b) Advanced Level

Applicable to Service Providers who have completed at least ten (10) correctly performed services within the Platform.

  • Minimum requirement: 10 completed services.
  • Applicable commission: ELEVEN PERCENT (11%).

c) Expert Level

Applicable to Service Providers who maintain operational consistency, high service volume and a sustained positive rating from Clients.

  • Minimum requirement: fifty (50) completed services.
  • Minimum average rating: 4.7 stars.
  • Applicable commission: TEN PERCENT (10%).

d) Legendary Level

Applicable to Service Providers with outstanding performance, high reputation and excellent level of satisfaction from Client Users.

  • Minimum requirement: one hundred fifty (150) completed services.
  • Minimum average rating: 4.9 stars.
  • Applicable commission: NINE PERCENT (9%).

The maintenance of each level shall depend on continuous compliance with the required parameters. TigritoPro may periodically review the Service Provider’s performance and adjust their level when appropriate, both upward and downward.

Loss of the minimum rating, repeated claims, operational breaches, applied penalties or any conduct that affects trust within the Platform may result in the corresponding level reduction.

Likewise, the User expressly acknowledges that commission percentages, classification criteria, associated benefits and permanence conditions may be modified at any time by TigritoPro for operational, commercial, strategic or financial sustainability reasons.

Such configurations may be managed and adjusted through the Platform’s internal administrative panel, without this creating any acquired right, guaranteed permanence or claim by the Service Provider regarding previously applied percentages.

TigritoPro shall notify such modifications in accordance with Section 2 of these Terms and Conditions.

11.2 Promotional Discount and Coupon System

In order to encourage the contracting of services, build loyalty among Client Users and strengthen competitiveness within the Platform, TigritoPro may implement a discount system applicable under two differentiated modalities:

a) Discounts offered directly by the Service Provider User

Each Service Provider User may voluntarily offer promotional discounts on the price of their own services within the Platform, with the purpose of increasing visibility, attracting new Clients and improving commercial competitiveness.

These discounts shall be defined exclusively by the Service Provider, who shall directly assume the economic impact derived from such price reduction.

TigritoPro shall not fully or partially assume the cost of voluntary discounts offered by the Service Provider.

b) Promotional coupons granted by TigritoPro

TigritoPro may grant promotional coupons, welcome bonuses, loyalty discounts, special campaigns, referral benefits or other promotions aimed at Client Users to encourage recurring use of the Platform.

These coupons shall be administered exclusively by TigritoPro according to its internal commercial campaigns and may be subject to specific conditions of use, expiration dates, maximum applicable amounts, enabled categories and operational restrictions.

No Stacking of Discounts Rule

No discount may be applied on top of another discount.

When a service already has an active discount offered by the Service Provider, an additional promotional coupon granted by TigritoPro may not be applied to the same Service Order.

Similarly, when a TigritoPro promotional coupon is correctly applied to a Service Order, a second additional economic benefit may not be accumulated on that same contracting, unless expressly authorized by the Platform.

This limitation is intended to protect the economic balance of the operation and avoid distortions in the calculation of commissions and settlements.

Commission Calculation Basis

In both cases —whether a discount offered by the Service Provider or a coupon applied by the Client— TigritoPro’s commission shall always be calculated on the final price actually paid after the corresponding discount has been applied.

This means that the Platform shall not calculate commissions on the original price prior to the discount, but exclusively on the real final value of the transaction.

Acceptance or Rejection of Discounted Requests

Each Service Provider User shall retain the right to accept or reject service requests received within the Platform, including those involving their own discounts or promotional coupons applied by the Client User.

However, in order to preserve service quality, User experience and operational stability of the Platform, TigritoPro may monitor patterns of repeated and unjustified rejection by the Service Provider.

When a Service Provider rejects three (3) consecutive requests without reasonable justification, the Platform may issue a preventive warning recommending responsible acceptance of future requests to avoid effects on profile visibility, search positioning or eventual operational restrictions.

If repeated unjustified rejection persists and affects the Client experience or operational efficiency of the Platform, TigritoPro may apply progressive measures in accordance with the Escalated Penalty System set forth in these Terms, including temporary restrictions, visibility limitations or account suspension.

Rejections duly justified by reasonable causes shall not be considered sanctionable, including actual unavailability, scheduling conflicts, operational risks, lack of sufficient information about the requested service, suspicion of fraud or any other objectively valid circumstance.

The final determination regarding the reasonableness of the rejection shall correspond exclusively to TigritoPro.

After a period of forty-eight (48) hours has elapsed without the Client User raising an objection, the service shall be deemed accepted in full, operating as a legal presumption of compliance.

13. CLAIMS, DISPUTES AND REFUNDS

Claims must:

  • Be submitted within the established period.
  • Be duly supported.

TigritoPro may resolve them through automated processes or manual review.

The right to a refund is not guaranteed and may be rejected in the event of:

  • User negligence.
  • Satisfactory execution of the service.
  • Late cancellations.
  • Force majeure.

14. PROHIBITION OF CIRCUMVENTION AND FRAUD PREVENTION

The following are strictly prohibited:

  • Circumventing the Platform.
  • Manipulating payment methods.
  • Establishing external commercial relationships derived from the Platform.

TigritoPro may monitor behavior and apply penalties.

15. LIMITATION OF LIABILITY AND INDEMNITY

Use of the Platform is carried out at the User’s sole risk.

TigritoPro shall not be liable for indirect damages, loss of profits or conduct of third parties.

The User undertakes to hold TigritoPro harmless against any claim.

16. FORCE MAJEURE

TigritoPro shall not be liable for breaches arising from events beyond its reasonable control.

17. ASSIGNMENT AND TRANSFER

TigritoPro may assign these Terms in the event of reorganization, merger or sale.

18. APPLICABLE LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of the Bolivarian Republic of Venezuela.

19. ENTIRE AGREEMENT

These Terms constitute the entire agreement between the parties.